Return & Refund
Returns & Refunds
Start a return online: Sign in to your account → open your order → Request return. You'll get an email as soon as we review it (usually within 1–2 business days). You can also email sales@highfundamental.com with your order number.
At a glance
- Return window: 30 days from the delivery date.
- Condition: unused, unwashed, with original tags and packaging.
- Return shipping: paid by the customer, unless we sent the wrong, damaged or defective item.
- Restocking fee: 10% of the item price, deducted from your refund. Waived when we sent the wrong, damaged or defective item.
- Refund timing: after your return arrives and is inspected, the refund goes to your original payment method within 3 business days.
How it works
- Request: submit your request online (link above) or by email. Tell us which items and why.
- Approval: once approved, we email you the return address and instructions.
- Ship it back: pack the items securely, include your order number, and use a trackable shipping method.
- Refund: we email you when your return is received and inspected, then issue your refund.
Wrong, damaged or defective item?
Email sales@highfundamental.com within 30 days of delivery with your order number and photos. We'll make it right at no cost to you: no restocking fee, and we cover return shipping.
Exchanges
The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.
Non-returnable items
- Used, washed or worn products
- Gift cards
- Items marked final sale
Contact
Email: sales@highfundamental.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
Company: SisandBro Inc.