Shipping Policy
1. Order Processing & Handling Time
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Business Days: We process and ship orders Monday through Friday (excluding holidays).
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Handling Time:
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Same‑Day Handling: Orders placed before 12:00 PM PST on a business day will generally be processed and shipped that same day.
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Next‑Business‑Day Handling: Orders placed after 12:00 PM PST or on weekends/holidays will be processed and shipped on the next business day.
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2. Shipping Methods & Carriers
We partner with trusted carriers to deliver your Highfundamental purchases:
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USPS (United States Postal Service)
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UPS (United Parcel Service)
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FedEx
At checkout, you’ll see available shipping options and estimated delivery times based on your location.
3. Shipping Rates & Delivery Estimates
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Overnight Shipping: 1 business day (available in most areas)
Exact rates are calculated at checkout based on order weight, dimensions, and destination ZIP code.
4. Order Tracking
Once your order ships, you will receive an email confirmation containing:
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Tracking number
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Carrier name
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Estimated delivery date
Use the provided tracking link to monitor your package’s progress.
5. International Shipping
Currently, we ship to the United States only. We hope to expand internationally soon—stay tuned for updates!
6. Shipping Restrictions & Delays
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PO Boxes & APO/FPO: We can ship to PO Boxes and APO/FPO addresses via USPS only.
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Natural Disasters & Carrier Delays: Occasionally, carriers experience delays due to weather, high volume, or other unforeseen events. We appreciate your patience and will do our best to assist you if a delay occurs.
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Holiday Peak: During major holidays (e.g., Christmas, Labor Day), shipping volumes increase, which may extend delivery times.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged:
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Check the tracking information for the latest status.
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Contact Highfundamental Customer Support at supports@highfundamental.com with your order number and a brief description.
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We will work with the carrier to file a claim and, if necessary, arrange a replacement or refund.